ST.ROAST

Shipping & Returns.

Delivery options, free shipping rules, and what to do if something is wrong with your order.

Where we ship from

Your coffee ships from our roastery in Ponorogo, East Java, Indonesia.

Couriers and cost

Shipping cost and available couriers are calculated at checkout from your destination and the weight of your order. Delivery time depends on the courier and the destination.

Free shipping

Free shipping applies automatically at checkout: 2 coffee bags for destinations on Java island; 3 coffee bags and a minimum order of Rp500.000 for destinations outside Java. Small packs (80 g or less) need 1 extra bag.

Packing

Coffee is packed in sealed bags and a protective box. Please check the parcel when it arrives.

Wrong or damaged items

If your parcel arrives damaged or you received the wrong item, please contact us within 2 days after delivery on WhatsApp +62 811-3677-979 with your order number, photos, and an unboxing video if you have one. We will replace the item or find a fair solution.

Returns

Because coffee is a food product, we cannot accept returns for opened bags or for a change of mind. Unopened non-coffee goods may be returned in resalable condition after we agree on it with you.

Cancellations

You can cancel an order before it is paid. After payment, contact us as soon as possible; orders already roasted or packed may not be cancelled.

Questions? WhatsApp +62 811-3677-979 · steventirto@stroastt.com

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